How do we confirm a booking?
A booking is treated as confirmed once the commercial scope has been agreed and the required 20% deposit has been paid. Until then, dates should not be assumed to be fully secured.
FAQ
Answers for hirers and vehicle owners.
This page summarises the main booking, payment, insurance, and late-return points that most users need to understand quickly. For the formal commercial position, refer to the full terms of service.
For Hirers
Key commercial points for productions and renters.
These answers summarise the practical points most hirers ask about before confirming a vehicle booking.
When is the remaining balance due?
The remaining balance must be paid before the vehicle is delivered, collected, transported, or otherwise released for use.
What happens if a vehicle is returned late?
Late return fees apply at the agreed daily rate plus 25% for each additional day, or part day, that the vehicle remains unavailable.
Can we change the use or schedule after confirmation?
Any change to dates, locations, drivers, route, handling plan, filming activity, or event use must be disclosed and approved before it takes effect.
Need the formal version?
The FAQ is a summary, not a replacement for the terms.
The full terms of service contain the formal wording used for booking confirmation, payment timing, insurance responsibility, and owner obligations. Review that page before proceeding with a specific booking.
Need clarification on a booking?
If a vehicle, insurance structure, or production brief needs special handling, contact ReelRides before confirming dates or assuming cover.